Alkoven-Wohnmobil

Versicherung
AGB -Terms and Conditions of Rental Agreement Dear Renter, Thank you very much for choosing our awesome vehicles & equipment for your amazing trip! Together with the confirmed Rental Agreement & your booking confirmation, you hereby consent to the following general terms and conditions – hereafter called the “AGBs” - of all our organizations, hereinafter called the “Owner”. As Renter are considered all individuals, legal entities, public or private organizations, drivers, additional drivers, passengers which are clearly indicated in the Rental agreement and will be called hereinafter as “Renter”. As rental agreement is considered the signed rental agreement together with the booking confirmation, the AGB Terms & Conditions herein and the Handing Over protocol, which all together will be called the “rental agreement”. §1. Position of the Renter: Subject of the rental agreement is the proper use of any kind of vehicles and/or equipment leased by the Renter. In case of a booking confirmation, a rental agreement is reached between the Owner and the Renter according primarily to the provisions of the Rental agreement and the AGB Terms & Conditions. (in an auxiliary capacity the local statuary regulations on rental agreements). The Owner does not offer any travel services (p.e bundles services etc.). The Renter organizes his trip exclusively by himself and uses the vehicle and/or equipment on his own responsibility. Any legal provisions according to package holiday agreements - in particular §§ 651a-l BGB (Hellenic Civil Code) - do not apply either directly nor indirectly to the contractual rental agreement. Binding annex of the Rental agreement is also the Handing Over Protocol, which both the Owner and the Renter have to fill out and sign upon the pick-up. The Renter and any vehicle users during the rental period (including Renter, Drivers etc.) are liable as joint debtors. §2. Minimum drivers age - Driving license - Proper use of the vehicle: ▪ The minimum allowed age of the Renter and any driver is at least 23 years. Any authorized agreed driver should hold a valid, local legally accepted & suitable driving license for any rented vehicle in the country, p.e Class B or equivalent for vehicles with a total weight up to 3.500 kg and Class C for more than 3.500kg total weight. ▪ Any driving license should be at least 2 years old. The maximum allowed drivers age should be 69 years. Only the Renter himself or declared additional drivers in the Rental agreement are allowed to drive the vehicle. It is strictly forbidden for any other person to drive the vehicle. The Renter himself is personal liable for any mishandling of the vehicle by himself or others. In case of breach of this term, the Owner has the right for immediate termination of this Rental agreement without prior notice. The Renter is also fully liable for any damage caused by unauthorised management and/or use and/or driving of the vehicle. The vehicle must be carefully protected & secured against theft and damage. The Renter is obliged also to comply with all statutory provisions when using the vehicle. It is strictly forbidden to use the vehicle – indicative and not exclusively - for p.e participation in motor sports events/racings, vehicle tests, transport of explosive, flammable, toxic, radioactive or otherwise dangerous/ poisonous substances, for committing offenses of any kind, even if the offenses are punishable under the law of the place where they were committed, to drive the vehicle into salty water (p.e sea), sand, improper off-road streets, on terrain not designed for driving etc. A commercial use of the vehicle is also not allowed. ▪ The vehicle may only be used strictly within Greece territory, if not otherwise agreed in writing. ▪ Any additional driver will be charged with €5/day. ▪ The Owner has a strict NON SMOKING Policy for all vehicles! In case of breach - where the vehicle will obviously smell upon drop off after Tabak or smoke -by the Renter will be charged with a penalty of €500. ▪ For hygienic/allergic reasons for all our customers, there is a no pets policy for all vehicles, except for the special allowed PET FRIENDLY. Please select during the booking process the PET FRIENDLY vehicles in case you wish to take your little friend with you. There is one Pet allowed up to 10 kg in the vehicle. In this case, the Renter should remove any animal hair etc. and clean the vehicle and the equipment properly before returning the vehicle. In case you take a pet with you without declaring/choosing a PET FRIENDLY vehicle, or you don’t clean-remove animal hair properly of choosing a “pet friendly” vehicle or you host a bigger pet than allowed an additional fee of €400 will be additionally charged. §3. Conclusion of the Rental Agreement - Right of Withdrawal or Rebooking: The Rental agreement is binding for the Renter upon signing. For the Owner it is binding upon the due payment is received within the agreed due time. There is no obligation whatsoever from the Owner to the Renter, as long as the full due payment is not received in time. The service obligation of the Owner refers only to a vehicle and equipment of the agreed price category, not to a specific vehicle model/type/plate number, unless otherwise agreed in writing. §4. Rental Fees - Equipment Charges: Rental charges are based on the existing price list valid on the date of the booking, unless otherwise agreed in writing or an obvious error has occurred. Each booking night is charged according to the valid season-calendar prize. Fuel costs, operating costs (e.g. gas cylinders) and costs for lubricants, Add Blue etc (as far as required during the rental period) as well as costs for tolls, camping-, parking-, ferry fees, fines, penalties etc. are at the expense of the Renter. Generally speaking, and unless no other term/condition of this agreement applies, each period of 24 hours is charged as 1 rental night, except for special cases. The rental charge covers the time period from the pick-up of the vehicle until the drop off time back at the drop-off location. If the vehicle is returned before the end of the agreed rental period, the full rental charge as agreed in the rental agreement has to be paid. Any equipment will be also charged according to the existing price list valid on the date of the booking, unless otherwise agreed in writing or an obvious error has occurred. One way rentals are possible, if agreed in writing, against an additional fee. Some pick up locations have an additional location fee, which is calculated during the booking process. The minimum rental period – if any -depends on the season calendar and the pending requests. §5. Security Deposit – Standard Service fee - Payment terms: A minimum amount for security deposit for every vehicle will be pre-authorized, which serves as security for any claims of the Owner in connection with the associated Rental Agreement. It is refundable after the drop off and the check/inspection of the vehicle as well as the signing of the Handing Over Protocol by both parties. Upon drop off, a 1st quick check by a sales person will take place and later a 2nd inspection of the vehicle by technicians will be performed. Both checks and inspection are taken into consideration for the final damage assessment. The renter agrees to accept any damages mentioned by the Owner. For those damages any additional charges, fees etc., will be deducted from the security deposit. In case of dispute, the full security Deposit amount will be withheld, as long as an agreement between both parties will be reached. In case the claims exceed the security deposit amount, the Renter must pay any cost difference immediately. The Rental agreement remains in full power and the rental charges apply in full, as long as the Renter delays the due payment of any additional charges, fees etc. It remains in the Owners alone discretion - in exceptional cases - to request a higher Security deposit at any time prior or during the rental duration/period. If the Renter fails to successfully place the security deposit prior pick-up, the vehicle pick-up cannot take place and the rental agreement will be terminated solely on Renters own fault and the cancellation fees of paragraph §3 will apply. There is a standard service fee for each Rental Agreement, depending on the chosen vehicle. It includes the costs of free mileage, the regular maintenance/repairs of the vehicle, insurance cover, free mileage, detailed instruction of the vehicle, individual vehicle handover and return, reflective safety vests, fresh water filling, dinnerware set, cooking set, cleaning set, camping table and chairs, 1 230V power cable. During the rental period, gas, oil, add blue and any other suitable vehicle disposables have to be purchased and properly applied by the Renter on his own expense. All payments must be placed via credit/debit card. No cash payments are accepted. Important: By any payments, please always refer to your RESERVATION NR, NAME or EMAIL. The Owner is entitled to refuse the handing over of the vehicle (pick-up), if the security deposit and/or the rental fee payment cannot been verified until the agreed due date, according to the rental agreement. He is also entitled to refuse the handing over, if the Renter is not able to present upon the pick-up date an original, suitable & valid driver’s license, ID Card, Passport etc. In those cases, it is assumed that the vehicle is not collected - exclusively by Renters default - and the consequences under paragraph §3 apply. Equally, any additional drivers, who are unable to present an original, suitable & valid driver’s license, may be removed from the list of legitimated drivers in the rental agreement by mutual consent to avoid the consequences above. However, any initial related charges will still fully apply. “Security Deposit - No credit card coverage”: In case the Renter cannot provide a credit card security deposit coverage as requested and in order to pick up the campervan/motorhome as scheduled, the Renter must: a) Pay in cash a security deposit €2500 upon his arrival, which will be released via wire transfer and vehicle control* within max. 7 days from drop off. b) Receive an additional "no credit card coverage" Teilkasko Insurance policy for 45euros/night - with max. excess the security deposit – and pay in bar upfront. *Vehicle Control: After Drop Off all vehicles & equipment are checked for damages and in case such occur the Owner is entitled to deduct the corresponding costs from the security deposit and release the rest amount. §6. Pick-up - Drop off - Duration exceeding of the booking nights’/Rental period: Upon pick-up the Renter has to prove his identity by a valid passport and identity card and show an original, suitable & valid driver’s license. If the Renter does not comply with this obligation the rules under paragraph §3 apply. Prior Pickup the Renter shall watch carefully the demonstration videos on our YouTube channel and learn the different vehicle operations. Later on and during Pick up he may ask for any further clarifications if needed. There is no extended vehicle demonstration for all operations foreseen during pick up. All functions of the vehicle must be checked by both parties together before handing over and upon vehicle drop off. The pick-up and drop off locations included in the rental agreement have to be strictly adhered to. At the end of each procedure, a specific handing over protocol will be signed by both parties, in which the general condition of the vehicle as well as the additional special equipment, possible damages, remarks etc. will be recorded. (Additional charges may also be applied later during the thorough inspection of the vehicle by technicians). In case the Renter refuses for any reason to co-sign the Pickup Protocol, the Rental agreement will be terminated solely on his own fault and the rules under paragraph §3 apply. Important: The pick-up, drop off hours & locations entered in the rental agreement must be strictly adhered to. For Athens & Crete stations, regular pick up is possible from Monday to Friday between 12:30 and 16:30 (priority will be given based on a 1st come, 1st served policy), whilst regular drop off from Monday to Friday between 09:00 and 11:30. For the Thessaloniki station, regular pick up & drop off is possible from Monday to Friday between 18:00 and 20:00. For Athens & Crete stations, you can also select an alternative pick up or drop off time against an extra fee. The alternative pick up/drop off time must be strictly selected online during the booking procedure, to reassure the availability of your vehicle. You may select a pick up time between 16:30 and 19:00, for an additional fee of €69. Pick up after 19:00 is generally not permitted and shall be arranged specifically upon request. You may also select a drop off time from 11:30 to 14:30, for an additional fee of €115. For dropping off from14:30 to 17:30, you will be charged an extra full rental night (including additional services). Drop off after 17:30 is generally not permitted and shall be arranged specifically upon request. In case the renter wants to pick up the vehicle from 10:00 to 12:30 (for Athens station & weekdays only), then a fee of €95 applies. Picking up earlier than 10:00 is generally not permitted and shall be arranged specifically upon request. In case of earlier than scheduled drop off, there is no charge, as long as the vehicle is delivered within the standard opening hours and working days. If not, an additional fee of 49 Euros for standard working hours applies. For all the locations, pick up and drop off are also possible on weekends & public holidays, upon request, against an additional fee of €89. Be sure to choose this service during your online booking so we can be updated and offer you the best services. In case you do not include those specific services in your initial quote, they will be automatically charged and deducted from the security deposit. Pick up and drop off times should be strictly adhered to, due to chain bookings of the vehicles, and in case of non-compliance there are clauses (see AGB Terms & Conditions of Rental Agreement). Whenever the Renter exceeds the agreed written booking nights/duration, he also owes an additional penalty of 150% on the rental night fee including the equipment for each night of the excess – starting from the actual agreed drop off time – meaning that the total rental fee for each additional starting night will be 250% of the normal rental fee. Extension of the rental period is possible, upon availability! The request should be communicated before the initial agreed drop-off date, and is only granted upon agreed in written. There is no legal entitlement whatsoever to any extension. The Renter is required to return the vehicle and all equipment in the same condition as received – upon the pick-up – and stipulated in the contract. (p.e fully tanked otherwise a fee of €35 will be charged in addition to the current fuel price for filling up the tank). The vehicle is delivered during pick-up clean (inside & outside) and must be returned in the same condition - if the Renter has not also booked the Cleaning option during booking process - and completely emptied of any garbage, remaining’s & personal belongings, fridge & chemical toilet must be emptied and washed properly and accessories/sport articles must be clean of sand and washed upon the drop off. Any remaining garbage, fresh and grey water tanks, chemical toilet etc must be emptied and rinsed out. The fridge/icebox, sink and stove must be completely wiped out. Any dirt on the cushions (seats/bench, mattresses) should be removed. The hygienic cleaning of the WC/Toilet must always be accomplished by the Renter. Otherwise, a penalty fee of €150 will apply. Important: When using steam cleaners, it is very important to handle labels and sealing lips carefully. The use of automatic vehicle washing systems for the external cleaning of the vehicles is strictly forbidden, as major damages may occur! §7. Damages: Normal wear & tear damage - which naturally occurs over time - are to be covered by the Owner, as long as it is not due to improper handling of the vehicle by the Renter or others during the rental period. If any new damages occur, the Renter needs to inform the Owner immediately in writing. Should any immediate repairs be necessary, the Renter shall stop driving the vehicle immediately, before any further damage occur. The continuation of the journey - even to the next repair shop - is only permitted after having consulted the Owner. This measure does not apply if consequential damage can be ruled out according to the type of damage (e.g. bed suspension). The Renter may authorize any repairs necessary to guarantee the operational and road safety of the vehicle up to a value of €100 and once without prior consultation. Above this value and in case the vehicle must receive a technical service in a repair shop the Renter should first receive Owners written approval. If so, the repair costs will be reimbursed by the Owner by receiving the relevant detailed invoice, provided that the Renter is not responsible for the damage. Any damage claims for allegedly pre-existing damages which were not notified in the Handing over protocol, will not be recognized. Important: For Motorhomes and in case of any rock/stones fall on glass windows, broken windshields etc. glass breakage/damage, chips in windows etc. are not covered - for liability reasons - by the insurance policy of Motorhomes. In such cases, the whole window has to be replaced and the relevant costs are at the expense of the Renter. Tire damage: Any tire damage that occurs during the journey is at the expense of the Renter. Costs for towing service and tire fitting do not have to be paid by the Renter, as long as they will be covered by the insurance policy. However, tires and installation costs always remain at the expense of the Renter. Awning: The Renter is not allowed to use the awning in case of wind and/or rain. It is also not permitted to leave the extended Awning unattended at any time, in order to avoid potential damages – to the vehicle or the awning - as the damages cost may be high. In case of any damages, all costs should be borne by the Renter. Water Tank – Fresh Water – Grey Water– Fuel Tank: The Renter is liable for any incorrect filling of the Water tank and/or Fuel tank. He has to pay attention and properly fill in the tanks with the proper liquids. p.e If – by mistake - fuel is added to the water tank, unfortunately the water tank system cannot be cleaned. All the water tank & water piping system in the vehicle has to be completely replaced. This repair usually affects tanks, boilers, pumps, faucets and pipes. The costs have to be paid by the Renter. In addition to that, the Renter is liable for any resulting and/or other damages. Important: In any case, when any kind of damages/problems in the vehicle or the equipment occur, the Renter is obliged to first inform, clarify and receive instructions by the Owner whether and how far services such as hotel accommodation, replacement vehicle, return of the rental vehicle, costs for train tickets, etc. are covered by the insurance policy. §8. Replacement Vehicle: If during the regular handing over time at the pick-up date, the reserved vehicle cannot be delivered, the Owner reserves the right to offer a similar or a better vehicle to the Renter. In this case, the Renter will not be charged with any additional rental costs. If a smaller/minor quality vehicle is offered by the Owner, the price difference between the two vehicles will be refunded to the Renter. If later on, the Renter has additional expenses due to the bigger size of the replacement vehicle p.e ferry, toll charges or running costs etc., he cannot raise any claims whatsoever. If the Renter for any reason will not accept any other vehicle than the reserved one, the Owner may also provide a 3*Hotel accommodation for the confirmed passengers for the booked rental period. §9. Behaviour in case of an accident: In case of an accident, fire, theft or any other damage, the Renter must initiate all measures to ensure the preservation of evidence (accident occurrence) and the damage claims of the Owner against third parties. The Renter needs to inform immediately the Owner (+30 210 700 6815) about the accident and the detailed circumstances as analytical as possible (sketches, description in wording, pictures etc.). He must communicate as well with the accident and road assistance (+30 210 9303800 , +30 210 6504035). He also has to notify the police immediately, and wait for its arrival. Claims of the opposing parties should never be recognized, prior the written approval by the Owner. Acknowledgements of debt are not to be given. Even in case of minor damage, the Renter needs to submit a report including a sketch to the Owner, so that it can fulfil its obligation to report the accident to the insurance company. A draft accident form report protocol can be found within the vehicle documents and must include in particular the names and addresses of the persons and vehicles involved, registration plates, registered insurance numbers as well as names and addresses of witnesses. All information must be sent immediately to the Owner. An original copy of the accident report signed by the Renter has to be handed over to the Owner when returning the vehicle. If the vehicle is no longer safe for traffic and/or driving, the Owner must also be informed immediately. In case of fire, theft or game damage etc. the Renter must inform the Owner and the police authority without delay. §10. Insurance cover: The vehicle is insured as follows in full accordance with the Greek applicable insurance conditions: Third Party liability only. Civil Liability – Bodily Harm (per victim): 1.220.000 EUR; Civil Liability – Damages (per accident): 1.220.000 EUR; Damages caused by uninsured car: 50.000 EUR; Accident care with towing. The cover limits are set by law. The insurance cover is provided for the duration of the rental period and covers the vehicle, its equipment as contractual agreed. All damages, injuries etc to the own vehicle and persons will be covered by the Renter. Any other expenses or claims for any reason should be borne entirely by the Renter. Any personal items of the Renter and/or any vehicle included goods are not covered by this type of insurance policy. We kindly advise to get an additional holiday insurance. Any loss of vehicle documents, tools, accessories and personal items should be borne entirely by the Renter, as far as a fault of the Owner can be ruled out. Vehicle documents should not remain in the vehicle during Renters absence. Important: when using ferries, a special insurance should be issued by the Renter (ferry insurance). If the Renter does not hold this insurance policy, all potential costs in case of damages or an accident or the total loss of the vehicle should be borne entirely by the Renter. §11. Liability/Obligations of the Renter: The Renter is generally liable under the terms and conditions of the general liability regulations for all damages caused by him including the total and/or partial loss of the vehicle, or if this rental agreement is breached. Both parties agree to waiver liability within the scope of a motor vehicle insurance policy (if any). The Renter is responsible to use the vehicle strictly according to the vehicle specifications and within its limitations by the manufacturer. The Renter is in particular liable without limitation for any damages, fines etc. caused by improper vehicle loading (more than the allowed vehicle loading capacity) or improper vehicle use, proper goods stowage, insufficient sealing of opening departments etc. The Renters own liability - due to a lack of payment obligation of the insurance policy - occurs in particular if the Renter caused the damage by intent or gross negligence or if the damage is caused because of alcohol, medicine or drugs consume. The same applies to damages caused by non-observance or not considering while driving or parking etc. the vehicle dimensions (height/ width/length), the weight of the vehicle. The same applies if the Renter leaves the awning, unattended and/or does not use the vehicle as intended and/or passes it on to other unauthorized person and/or fails to submit notification of the damage to the Owner as herein described and/or if he violates any traffic regulations in case of a traffic accidents (p.e he has failed to stop, to report the accident to the police, gives incorrect details to the rental company about the circumstances of the accident etc.) The Renter is obliged to use the vehicle with care and to return it undamaged and in the same condition as picked-up. The vehicle should be returned with a clean interior (damages that are recorded in the takeover protocol can be discounted), exterior and fully tanked. Any damages occurred upon the drop off will be first deducted from the security deposit of the Renter. Any damage to vehicles braking system, simple brakes or operational damage of any vehicles mechanical part are not considered as accident-damages. The agreed waiver of liability does not apply to those kind of damages. This applies in particular to damage caused by payload shifting. In case of a vehicle break down the Renter must take care of repairing the damage. Upon vehicle break down for any reason, the Owner must be contacted immediately and the further procedure must be arranged. The Renter has the obligation to return the vehicle to the drop off unless otherwise agreed. The insurance (emergency number) has to be notified, so that its services can be used. The Renter and all drivers are personally liable for any traffic offenses, fines and breaches of regulations (e.g. speed limits, limitation signs, etc.). The Owner is exempted from liability and for any related fines or expenses. For any important vehicles-defects that have occurred/happened or have been noticed shortly before the handover to the Renter and therefore the initial rental vehicle is not available at the agreed pick-up date (due to a vehicle failure), the Owner will provide another vehicle to the Renter. If no other vehicle is available, the owner will provide a 3*hotel accommodation for all agreed and confirmed passengers for the duration of the rental agreement. The Renter cannot raise any claims for compensation towards the Owner in case of any vehicle defects occurring during the rental duration/period. The above regulations apply to the Renter as well as to all additional authorized and contractually agreed drivers. The contractually agreed waiver of liability does not apply to any unauthorized drivers of the vehicle. The waiver of liability does not apply to the agreed excess, but only for the initial agreed rental duration/period. §12. Liability of the owner: For damages that are not covered by the insurance policy, the liability of the Owner is limited to intent and gross negligence in the case of property damage and pecuniary damage, unless essential contractual obligations were breached. Essential obligations of the rental agreement are in this sense obligations that must be fulfilled to make the proper execution of the contract possible in the first place. The contractual partner can therefore rely on the compliance of these obligations (major obligation). This limitation of liability also applies in favour of employees of the owner and its contractual partners or other vicarious agents. Compensation claims of the Renter against the Owner due to vehicle failure or occurring defects of the vehicle are excluded. The Owner is not obliged to store personal items that the Renter forgets in the vehicle and/or did not collect by himself upon returning the vehicle and therefor the Owner has no responsibility for any loss or damage. §13. Detection devices: The Renter is aware and fully agrees that detection/location devices for theft protection reasons etc. may be installed in the leased vehicles. §14. Storage and transfer of Personal Data: By signing the rental agreement, the Renter gives his consent for the use and storage of his personal data by the Owner. Disclosure to third parties is permitted to the appropriate extent if false information is provided to the Owner within the rental agreement, if the vehicle is not used or returned as agreed in the rental agreement, if claims of the Owner are not properly fulfilled or if there is a legal procedure against the user or another passenger due to unlawful conduct. §15. Place of jurisdiction: For all disputes arising from or over the rental agreement, the place of jurisdiction is agreed to be the registered Owners office in the country where the vehicle was handed over. (Vehicle pick-up location p.e in Greece the Greek law applies and Greek courts is the place of jurisdiction). In case the Renter is an entrepreneur, a legal entity or a special public or private organization, the place of jurisdiction is the country where the vehicle was handed over for all claims that arise out of the rental agreement. The same applies to persons or private entities who have no general place of jurisdiction or persons who have relocated their place of residence after the signing or this rental agreement or persons whose domicile or habitual residence is not known at the time the complaint is filed. This does not exclude the Owners right to sue the renter at his residence/seat. §16. Final provisions: Any changes to the rental agreement must be in writing and are valid after written confirmation by the parties’ official representatives. Owner’s employees are not authorized to make any modifications or agree to any deviations. Such changes will only take effect if they have been confirmed by Owners official representative. Should any individual provision of this rental contract be or become void, illegal or unenforceable, the validity of the remaining provisions hereof shall not be affected. The Owner has the right to change any terms and conditions of the Rental Agreement at any time, without prior notice. Any invalid provisions are to be reinterpreted so that they fulfil the purpose intended. Mandatory regulations remain unaffected and are agreed as such. This rental agreement does not include anything else than is not written explicitly.

Pannenhilfe
Wenn das Fahrzeug aufgrund einer Panne oder eines Zwischenfalls nicht mehr fahrbereit ist, wirst du von der durch den Vermieter bereitgestellten Pannenhilfe betreut. Eine Telefondurchwahl ermöglicht dir eine Kontaktaufnahme und Einweisung in die Schritte im Pannenfall

Gesicherte Zahlung
Wenn du bei Yescapa bezahlst, wird die Vergütung des Vermieters bis zum Tag nach deiner Abfahrt verwaltet und erst nach Abreise an den Vermieter überwiesen. So gibt es keine unangenehmen Überraschungen.

Garantie bei Abreise
Wenn du deine Reservierung aufgrund einer Fahrzeugpanne oder aus Gründen, die mit dem Vermieter zusammenhängen, nicht antreten kannst, wird unser Team dir andere passende Fahrzeuge vorschlagen oder eine volle Rückerstattung durchführen.